Introduction
1.1 These terms and conditions ("Terms and Conditions") and all applicable Policies (as defined below) which are herein incorporated by way of reference govern your rights and obligations as a User (defined below) of the Site (defined below) while accessing and using the Site and/or availing the Services (defined below), as may be rendered by Indorents, having its registered company address at Kannamwar Nagar, Gadchiroli , Maharashtra –442605, and office address at Uttam Nagar, Bavdhan, Pune, India. ("Indorents") through the 'www.indorents.com' web portal (domain name– www.indorents.com) ("Site") to Users from time to time. Any reference to "you" or "User" or "User's" in these Terms and Conditions, means you the User of the Site, placing order for the products, displayed on the Site ("Products") for taking on rent such Product (s) solely for personal use and using the Site Content (defined below) ("Services") in the manner as set out in these
1. Terms and Conditions.
1.2 As a User, your access to and use of the Site and/or the Services are conditional upon your acceptance of and continuous compliance with these Terms and Conditions at all times and all applicable Policies (as defined below). There is an explicit understanding that these Terms and Conditions and all the Policies shall be adhered to by you. By accessing, browsing and/or using the Site and/or availing any of the Services, you agree to be bound by these Terms and Conditions, the cancellation policy governing cancellation of an order for any Product placed by you ("Cancellation Policy"), the return policy governing the return of any Product rented to you ("Return Policy"), other guidelines, policies, terms and conditions applicable to the Site and/or Services being provided by Indorents (collectively as "Policies"), as may be modified by Indorents from time to time at its own discretion, which shall be deemed to be incorporated in these Terms and Conditions by reference, unconditionally and at all times. Further, by accessing, browsing and/or using the Site and/or availing any of the Services, you explicitly agree to receive communications, in written and/or verbal form, from Indorents or its authorized representatives with regard to any matter relating to the Site, Products or the Services.
1.3 Indorents shall have the sole right to change, modify, add or remove these Terms and Conditions or any or all of its Policies relating to the provisions of Services on the Site and access to the Site, at any time without any prior written notice or intimation to you. It is hereby clarified that each User shall be responsible for reviewing the Terms and Conditions and Policies on the Site periodically and keep themselves updated.
2. User Eligibility
2.1 The Services on the Site are only available to persons who are competent to enter into legally binding contracts under the Indian Contract Act, 1872 ("Contract Act"). Any person who shall be considered as incompetent to contract as per the provisions of the Contract Act including minors, un-discharged insolvents etc. are not eligible to use the Site ("User"). Any person using the Services on behalf of any other person/ proprietorship/ partnership/ firm/ company, represents and warrants that it is duly authorized by such person/ proprietorship/ partnership/ firm/ company being the User to accept the Terms and Conditions and the Policies and that such person has the authority to bind the User to these Terms and Conditions and all the Policies.
3. Renting of Products
3.1 The Site is a platform provided by Indorents to its Users, after registration of such User on the Site ("Registration") and their access to the Site through the account created on the Site by using the account details entered by such User ("Account Information"), to browse and take on rent the products displayed on the Site for a period of, as stated in their booking details, starting from the date of delivery of the Product to the User ("Rental Period") available on the Site.
3.2 The Services and the Site are governed by these Terms and Conditions and all applicable Policies of the Site, as may be amended from time to time and shall be deemed to be incorporated in these Terms and Conditions by way of reference. Unless expressly stated otherwise, any new features that augment or enhance the current Services and the Site shall be subject to these Terms and Conditions and all the Policies.
Terms of Use
4.1 Use of the Services
(a) Placing of orders by the User
Indorents is a multivendor platform for renting and buying products. All orders shall be placed by a User by signing in on the Site using his/her Account Information. On receipt of the order and the Security Deposit, Indorents shall confirm the order with the Customer by sending a confirmation (subject to successful verification of KYC) to the registered e-mail address of the Customer. It is hereby clarified that Indorents shall have the sole right to accept or reject order placed for a Product by a User. Once an order is approved by Indorents, the User, placing such order shall receive a confirmation from Indorents in relation to the acceptance of his/her order ("Order"). The Products ordered will be delivered in accordance with Section 4.1 (c) (i) or Section 4.1 (c) (ii), as may be applicable, of these Terms and Conditions. It is explicitly agreed by you that you shall not avail the Services and/or access and use the Site for any other purposes except for your personal use. It is hereby clarified that the Products may appear different in colour and style than as displayed on the Site
(b) Restriction of Orders by Indorents
Indorents may impose limitations or restrictions on the maximum number of Orders placed by a single User for any of the Products listed on the Site through his/her account on the Site. Indorents further has the right to cancel any Order placed by the User or prohibit any User from taking on rent or purchasing any of the Products (s) listed for sale on the Site, for any reason, including but not limited to any likelihood that the User, as per Indorents discretion, will abuse the Services or any of the reasons or circumstances specified in the Cancellation Policy.
Indorents shall deliver the Products ordered by a User on or before the delivery date. It is hereby clarified that due to any reason if the Product ordered by you is not available, Indorents shall take reasonable efforts to notify you of such unavailability and you shall have the right to order a replacement Product.
(c) Delivery of Products
(i) Delivery of Orders placed for renting Products
The delivery of all Orders placed for renting any Product shall be made on the first day of the Rental Period for such Product. It is hereby clarified that Indorents shall undertake best efforts to ensure that the Products are delivered within the timelines specified, however, Indorents shall not be liable for any delay in the delivery of the Products for reasons beyond Indorents’s reasonable control.
The User hereby agrees and acknowledges that for all Orders that are delivered by Indorents to the User, for either Section 4.1 (c) (i) above, a delivery charge as specified on the Site may be payable by the User on account of delivery of the Product by Indorents ("Delivery Charges"). Delivery not required clause
The delivery of the Orders for either Section 4.1 (c) (i) or Section 4.1 (c) (ii) above, is at the discretion of Indorents and shall generally be done through Delivery partners, which are subject to change from time to time at the discretion of Indorents. It is clarified that the delivery of the Product will be initiated by Indorents only after the payment of Total Due (defined below) or Sale Price (defined below), as the case may be, by the User, to the satisfaction of Indorents.
(d) Payment by the User
(i) Payment by User renting the Product(s)
The first payment shall be made within 48 hours, as per the invoice raised. The invoice shall be raised by Indorents on the 1st day of every month as per the mutual agreement by the user and Indorents for the total period of the said rental. (“Due Date”). User shall pay the rental charge as per the invoice raised and mailed to the User’s registered e-mail address. Payment made beyond the Due Date shall incur a late fee, i.e. INR 15 per day, to which the User will be eligible to pay Late fees shall be levied on the rental due amount only. In case the Products are delivered anytime during the month, the first month shall be calculated on a pro-rata basis from the date of delivery until the last day of the first month. In case of order expiry or termination or early cancellation, the last month's rental shall be calculated on a pro-rata basis until the date of pickup of the Product from User.
The User shall make all payments to Indorents only. Indorent shall not be liable for any payment made to any broker/third party by the User, the User hereby agrees that non-payment of rental dues, late fees, asset value leased, and any other non-payment, may affect the credit rating of the User and Indorents shall not be liable for any claim from the User for sharing such information with credit rating agencies. In the event, that the User does not make payments to Indorents or does not return the Products and is not traceable, in addition to any other right of Indorents, the User agrees that Indorents shall have the right to reach out to the User’s relatives, friends, employer, offices and shall inform them about the User’s default. The User hereby agrees that Indorents shall not be liable for any inconvenience or loss caused to the User for such action by Indorents.
(e) Mode of Payment
The payment of the Rent, in relation to the Order, shall be made by the User through any of the payment methods available. By making such payment, the User explicitly authorizes Indorents or its authorized representatives to generate an invoice for the rental product including the deposit amount. It is clarified that by placing an Order for any Product on the Site and authorizing Indorents to charge the rent, or any other amounts, including damages, losses, and penalties, as may be due and payable by the user to Indorents, the User is entering into a binding agreement with Indorents.
(f) Cancellation of the Order
In case of requests for Order cancellations, we reserve the right to accept or reject requests for Order cancellations for any reason. As part of usual business practice, if we receive a cancellation request by the User in accordance with the cancellation terms specified below, Indorents shall cancel the Order and we shall issue a credit note in relation to the Rental paid by the User, However, it is clarified that the User shall be liable to pay a cancellation fee in the manner detailed below if the order is already in process, a nominal charge will be applied for cancellation.
In the event you have requested for cancellation of the Order:
Within 24 hours from the time of placing the Order, we shall issue a credit note for 90% of the paid amount minus the platform fees*, subject to this Cancellation Policy.
After 24 hours of booking, you will not be eligible for any refund and your request for cancellation of the Order shall be deemed invalid.
Credit notes cannot be exchanged for cash, they can only be availed in your future bookings.
(g) Deposit paid for the Product(s)
In addition to the monthly rental, the User shall pay a refundable security deposit (“Security Deposit”). The Security Deposit shall not carry any interest for the entire tenure. The Security Deposit shall be refunded to the User on the termination and after taking delivery of all the Products from the possession of the User. Once the final quality check is performed on all the Products, and in case no damage is found, the Security Deposit shall be refunded within 3 to 5 working days to the User. Indorents shall refund the Security Deposit to the account from which the Security Deposit was paid by the User, in case the User wishes to get the refund to any other account, the User shall provide the details of the account prior (i.e 2-3 days prior) to Indorents via e-mail from the registered e-mail address of the User and/or upload the account details on the dashboard available on the Indorents’s website, prior to the pickup of the Products. The same account details shall be confirmed at the time of the reverse pick-up of the Products.
In case any damage is found in any Product, Indorents shall have the right to deduct the charges for the damages or monthly dues from the Security Deposit paid by the User and shall refund the remaining amount to the User. In case of default in the payment of monthly rentals (including late fee), Indorents shall have the right to deduct such rental dues from the Security Deposit and may at its sole discretion refund or forfeit the remaining balance of the Security Deposit. The Security Deposit shall not include any monthly rental. The User cannot request for the monthly invoice dues to be adjusted from the Security Deposit.
(h) Receipt of the Product
On receipt of the order and the Security Deposit, Indorent shall confirm the order with the User by sending a confirmation (subject to successful verification of KYC) to the registered e-mail address of the User. In the event, any product selected by the User is unavailable, Indorents shall inform the same to the User. Indorents reserves the right to replace any product selected by the User in the event of unavailability.
The User shall be provided with an option to either accept or deny such substitution at the time of confirming the order. Mere payment of the Security Deposit shall not be considered as a valid contract. In the event, that the User does not accept the substitute Product, Indorents shall refund the Security Deposit paid by the User as per Clause (g) of this Agreement.
The order raised by the User shall be processed subject to successful verification of the KYC and serviceability of the User location as per Indorents’s Policy. In case the KYC verification is not successful, or the location is not serviceable by Indorents, reserves the right to reject the User’s order any time prior to delivery, at its sole discretion without assigning any reason even after successful KYC or serviceability of the location. In the event the order is rejected by Indorents, the Security Deposit paid by the User shall be refunded to the User as per Clause (g) of this Agreement.
The User authorizes Indorents to verify all the details provided by him/her and verify his/her credit score by evaluating their credit report with the help of any credit bureau and/or any other third party.
(i) Servicing of the Product (applicable for Users renting the Products)
Indorents shall provide the service for the Product during the term of this Agreement. In case any service is required for the Product, the User shall raise the request for the service, however, Indorents shall try to resolve the issue over call, in case the same is not resolved, Indorents shall send its representative within 2-5 days from the date service request raised by the User to assess the service requirement of the Product, in case the issue cannot be resolved at the User Premises, Indorents representative shall pick up the Product from the User and shall deliver a temporary basic product to the User. As Indorents is not an authorized service provider of the Product manufacturer/supplier/vendor, Indorent shall submit the Product to the authorized service center of the manufacturer/vendor and shall inform the duration required for service to the User. Once the original Product is repaired, Indorents shall deliver the original Product to the User and shall collect the product from the User.
The User shall be liable to pay for any quality assessment check (QC) cost incurred by Indorents or any service charges incurred by Indorents for the service. In case of a manufacturing defect, the User shall not be liable to pay the charges for such service. Any service arising out of damage on the part of the User, the User shall be liable to pay for such damage.
In case the service is due to a manufacturing defect, the User shall be charged the monthly rentals on a pro-rata basis for the number of days the Product is used by the User. In case the service is due to the damage done by the User, then the User shall be liable to pay the monthly rentals for the entire duration the Product was in service., however, in case the service period exceeds 30 days, the User shall not be liable for the duration the Product was under service.
(j) DAMAGE /LOSS of the Product
The Customer shall be liable to pay for any damage (including but not limited to dent, scratches, breakage, chipping, cracked display, the jailbreak of the device, exposure to liquid or dampness or moisture or sand, hardware, and software tampering including jailbreak, rooting, unlocking boot ROM, bending of Product frame, modifications, unauthorized repairs, tampering of the Product serial number and malware installation or any other cause not arising due to manufacturing defect of the Product) of the Product, up to the existing market value of the Product, at the time of such damage.
In case the product is lost (including but not limited to robbery, theft, and misplacement) by the Customer, the Customer shall inform Indorents immediately and the Customer shall either file a first information report (“FIR”) with the jurisdictional police station and share the copy with Indorents or shall assist Indorents in filing the FIR. The Customer shall be liable to pay a penalty amounting to the existing market value of the Product, at the time of such incident.
(k) Return of the Product (applicable only for Users renting the Products)
It is clarified that the user you return the Products (s) ordered from the Site, in accordance with the terms of the Return Policy available at. All the provisions of the Return Policy shall govern the Product as displayed on the Site and delivered to User by Indorents in pursuance to User’s Order for renting such Product. It is clarified that in the event of any delay on the part of the User to return the Product within the stipulated period, Indorents is hereby authorized by the User to immediately charge the User the penalties for such delay, as per the terms and conditions prescribed in the Return Policy.
It is hereby clarified that Indorents shall not accept any return in case of Products being purchased by a User using the Site and Indorents shall not be liable for any loss incurred by a User if the Product purchased does not fit the User or is it appears different in colour and style than as displayed on the Site.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
(l) Delay in Service
It is clarified that the Services and/or the Site may involve deficiencies, including but not limited to omissions, interruptions, loss of data, and inaccuracies, delay in delivery and Indorents shall not have any liability on occurrence of such deficiencies in the operation of the Services and/or the Site, including but not limited to any omission, interruption, loss of data, in accuracy and delay in delivery that may be experienced by you at the time of browsing or ordering any Product displayed on the Site. Indorents hereby disclaims any liability or responsibility for such deficiencies. Indorents shall put best efforts to ensure smooth operation of the Service and/or the Site however, it does not guarantee against the possibility of any of the identified deficiencies in the Services and/or the Site. The User acknowledges that Indorents may direct any precautions to the User for ensuring that there is no breach of security and integrity of the Site and such directions to the User should be provided to the necessary support of Indorents. Indorents disclaims any responsibility for a loss that may be incurred by the User due to any failed or incomplete transaction on the Site.
(m) TERMINATION
In the event, that the User does not wish to extend the rental period beyond the Agreement date, the Agreement shall terminate on the last day of the rental term ( after the completion of the lock-in period). In case of an agreement transfer, transfer fees would be applicable and, if not paid will be deducted from the security deposit.
Indorent shall have the right to immediately terminate this Agreement in the following
Events without raising the notice:
Default of payment of rental dues or any other payment dues by the User; or
Breach of any of the terms of this Agreement.
Check Bounce by the User.
For providing the false address for the delivery of the product.
Consequences of termination:
Indorents shall have the right to take possession of the Products delivered to the User immediately;
1. Any payment pending from the User shall become payable immediately to Indorents.
2. The Security Deposit paid by the User shall be refunded to the User post the damage assessment of the Products, as per clauses 4 and 8 of this Agreement. In the event, that the Security Deposit is not sufficient to cover the damage to the Product, User shall be liable to pay an additional amount for such damage.
3. In case of termination due to non-payment of rental dues, the Security Deposit refund shall be determined subject to clause 4.g of this Agreement.
Notwithstanding any other terms of this Agreement, Indorents shall have the right to terminate the Agreement without any cause.
(n) OWNERSHIP OF PRODUCTS
Indorents shall at all times during the term of this Agreement, retain title to and/or be the beneficial owners of the Products delivered to the User, pursuant to the Agreement. Nothing in this Agreement shall be construed as a transfer of ownership of the Products to the User. The User shall give immediate notice to Indorents if any of the Product is about to become liable or is threatened with seizure and the User shall indemnify Indorents against all loss and damage caused by such action against its Products.
(o) ASSIGNMENT
The User shall not assign or transfer any interest in this Agreement or the Products without the written consent of Indorents. Any such transfer or assignment shall be considered as illegal and hence a violation of the terms of this Agreement. Indorents reserves the right to assign this Agreement, to any third party (including credit rating agencies, factoring agents and NBFC) without prior notice to the User.
(p) INDEMNIFICATION
The User shall indemnify, defend and hold Indorents harmless from and against any claim, demand, cause of action or loss or liability (including, but not limited to, attorneys’ fees and costs) for any Product damage or personal injury arising from the User’s use of the Product by any cause, except to the extent such is caused by Indorents negligence or willful misconduct. The provisions of this clause shall survive the termination of this Agreement with respect to any claim or liability accruing before such termination. In no event shall Indorents be liable for any direct, indirect, special or consequential loss or damage arising out of User’s use of the Products.
(q) Entire Agreement
This Agreement (together with the Annexure) constitutes the entire agreement between Indorents and the User. The acceptance of this Agreement also signifies the acceptance of the User, to the terms and conditions on the Indorents website. In the event of any conflict between the terms and conditions on the Indorents website (including privacy policy) and this Agreement, the terms and conditions on the Indorents website shall supersede. The Company reserves the right to amend the terms and conditions of this Agreement and on the website from time to time, the User is requested to check the website for updates of terms and conditions.
(r) LIMITATION OF LIABILITY
In no event shall Indorents be liable for indirect, special, incidental, or consequential damages, or any loss of revenue, profits, or data of any kind in connection with the use of the Products, even if it has been advised of the possibility of such damages. Notwithstanding any other provision of this Agreement Indorents’s total liability to User shall not exceed the total amount of 1 (one) month of rental collected from the User.
(o) ASSIGNMENT
The User shall not assign or transfer any interest in this Agreement or the Products without the written consent of Indorents. Any such transfer or assignment shall be considered as illegal and hence a violation of the terms of this Agreement. Indorents reserves the right to assign this Agreement, to any third party (including credit rating agencies, factoring agents and NBFC) without prior notice to the User.
(s) ADVANCE RENTAL
Any advance rental amount credited to your Indorents account as will not be eligible for a refund. Although, the same can be used for any existing or future subscriptions with Indorents.
(t)GOVERNING LAW:
This Agreement shall in all respects be governed by and construed in accordance with the Laws of India.
(u) Dispute Resolution
NOTICE OF DISPUTE:
In the event that any Dispute arises between the Parties, or this Agreement deems there to be a Dispute, the Party wishing to declare a Dispute shall deliver to the other Party a notice identifying the issue in the Dispute.
RESOLUTION BY PARTIES:
The value of products exceeding Rupees Fifty Thousand (50,000) shall only be liable to go to the Arbitrator or Civil Suit or Criminal Suit and the value of products below Fifty Thousand (50,000) will be liable to go to Civil Suit, Criminal action, only as per the agreement to which the User has agreed upon.
Within fifteen (15) days of delivery of a notice of a Dispute, the Parties shall attempt in good faith to settle such Dispute by discussions among those representatives of each Party with the decision-making authority appointed by the Indorents.
In the event that the User referred herein above are unable to settle the agreement within fifteen (15) days, or such longer period as they may agree, then either Party may refer the matter to arbitration for the Dispute in accordance with clause t(iii).
(V) Shipping Policies
Delivery Area:
We offer furniture rental services within a specified delivery area. Please check our website or contact customer support to confirm if your location is within our delivery radius.
Delivery Timeframe:
Upon successful booking, our team will schedule a delivery date and time that is convenient for you. We strive to accommodate your preferred delivery window, subject to availability.
Delivery Fees:
Delivery fees are determined based on factors such as distance, size of the furniture items, and any additional services requested (e.g., assembly). These fees will be clearly communicated to you during the booking process.
Assembly and Setup:
Depending on the complexity of the furniture items, our delivery team may offer assembly and setup services upon delivery. This ensures that your rented furniture is properly installed and ready for use.
Delivery Confirmation:
Our delivery team will provide you with a delivery confirmation upon successful receipt of the furniture items. Please inspect the items carefully to ensure they meet your expectations. If you notice any damages or discrepancies, notify our team immediately. We will deliver the products within 3-5 Days days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
Customer Support For Delivery:
If you have any questions or concerns regarding delivery or shipping, our customer support team is available to assist you. Feel free to reach out via email, phone, or live chat for prompt assistance.
ARBITRATION:
If a dispute in relation to this Agreement is not resolved through discussions within fifteen (15) Days, then such dispute shall be referred at the request in writing of Indorents to the dispute to binding arbitration by sole arbitrator in accordance with the Arbitration and Conciliation Act, 1996. The sole arbitrator shall be decided by Indorents only. All arbitration proceedings shall be conducted in the English language and the place and seat of arbitration shall be Pune. Judgments upon any arbitral award rendered hereunder may be entered in any court having jurisdiction, or application may be made to such court for a judicial acceptance of the award and an order of enforcement, as the case may be.
The costs and expenses of the arbitration, including, without limitation, the fees of the arbitration, shall be borne equally by the Parties to the dispute or claim and each Party shall pay its own fees, disbursements and other charges of its counsel, except as may be determined by the arbitrator. The arbitrator would have the power to award interest on any sum awarded pursuant to the arbitration proceedings and such sum would carry interest, if awarded, until the actual payment of such amounts.
Subject to applicable Laws, any award made by the arbitrator shall be final and binding.
Subject to arbitration provision above, the Courts at Pune shall have exclusive jurisdiction for matters relating to this Agreement.
4.2 Content on the Site
a. It is hereby clarified that the Services provided to you may involve references to or links of any third-party or its products, services or other content ("Third-Party Content"). You acknowledge that Indorents is not liable for any such Third-Party Content as may be displayed on the Site or that you may be re-directed to while accessing the Site and/or availing the Services. It is further clarified that Indorents shall not be liable for any persons who may have provided such Third-Party Content. The Third-Party Content displayed on the Site or re-directed to by the Site does not suggest that Indorents has endorsed such Third-Party Content or provider of the Third-Party Content. It is clarified that Indorents shall not be liable for any privacy practices of a third-party providing such Third-Party Content.
b. It is hereby clarified that any content made available by Indorents to you while providing the Services or access to the Site, including but not limited to specification of any the Products, images of the Product or any comments or reviews by other Users
IN WITNESS WHEREOF this Agreement has been executed by the parties hereto and is intended to be and is hereby delivered on the day and year first above written by the undersigned.
Indorents.com is a Paritran Digital Services LLP's company (Brand)
